CTInnovation, through its various resources, has brought together decades of experience in the truly wide and diverse range of technologies necessary to meet the challenging needs and supply shortage in the field of Computer Telephony Integration (CTI).

Through careful analysis, monitoring, and direct experience in the call center industry, it is readily apparent that the call center industry is evolving faster than both the technology and the people required to implement and support it. In the late 90's, the field of CTI became the focal point for success in call centers by increasing efficiency and effectiveness of call center agents. This market has been dominated by a select few large companies providing expensive canned package solutions that make a return on investment difficult. Because of the truly diverse nature of CTI (Integrating voice and data), finding the resources to implement and maintain CTI applications has been the largest challenge to the call center industry. This is where CTInnovation comes in.

The resources of CTInnovation have continually and successfully implemented both proprietary and non-proprietary solutions to the call center industry.

Gaining its original experience under fire in the intense industry of Emergency 911 service and support, CTInnovation has garnered an extensive portfolio of experience in the fields of Call Center Solutions, Call Center Implementation, Emergency 911 Support, Computer Telephony Integration, Redundancy & Disaster Recovery, Network Engineering (voice and data), Systems Administration, Security, Systems Analysis, Application Development, Project Management, Process and Change Management, Best Business Practices, and all other areas involved in successfully managing IT infrastructures.

While CTInnovation is based in Southern California, CTInnovation employees can travel as necessary to provide support in any region necessary or desired.   Remote support is always available via phone or secure remote connection.

CTInnovation has helped companies achieve a tremendous rate of growth with its solutions and support services and will continue to do so.